1. Introduction

This Policy outlines Stover Consulting’s ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

2. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

The Personal Information we collect is:

• Name, job title, organisation and/or business name;

• Email address and phone number.

This Personal Information is obtained in many ways typically through:

• Direct contact;

• Telephone;

• Email;

• Through our website (including contact forms, account registrations and online enquiries);

• Networking Events;

• Other publicly available sources; and

• Third party referrals.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

3. Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Stover Consulting | Privacy Policy

4. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

5. Security of Personal Information

Your Personal Information is stored electronically in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

Your Personal Information is stored and handled using a combination of technical, physical and organisational safeguards, including:

• Personal Information is stored on secure servers and systems protected by firewalls.

• Access is limited to Stover Consulting (Anna and Stig Stover) only.

• Access to systems containing Personal Information is protected by unique user credentials, strong passwords, and, where available, multi-factor authentication.

• We are trained on privacy and information-security requirements and are required to handle Personal Information in accordance with confidentiality and data-protection obligations.

• Systems are regularly maintained, updated and monitored to reduce the risk of unauthorised access, data loss or misuse.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

6. Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via anna@annastoverconsulting.com.au

Stover Consulting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

7. Maintaining the quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Stover Consulting | Privacy Policy

8. Policy updates

This Policy may change from time to time and is available on our website.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

anna@annastoverconsulting.com.au

0419 234 795